Support
We usually answer within two working days.
Write to admin@etoyaapp.com with the email of your Etoya account and a few words about what happened. Screenshots help.
Common questions
How do I join Etoya?
Download the app and sign in with your email. Some statuses are given by invitation; to ask about membership, write to us.
How do I delete my account?
In the app, open Settings, then Account, then Delete account. Your profile and content are removed. You can also ask us by email.
How do I cancel Gold?
Subscriptions are managed by Apple or Google. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, Payments and subscriptions. Gold stays active until the end of the period you paid for.
I bought coins but do not see them.
Pull down to refresh your wallet, or use Restore purchases in Settings. If they still do not appear, write to us with the date of the purchase.
How do I report someone or something?
Tap the three dots on a profile, post, Moment or message and choose Report. You can also block a member there. Our team reviews every report.
How do I hide my location?
In Settings you can turn off showing yourself on the map, choose how precisely you are shown, or turn on Ghost mode from the map.